Terms and conditions of sale

1. General

Controllers.net accepts all orders that are made in accordance with these conditions of sale, which replace any other term that appears on this website, and cancels and excludes any other term stipulated, incorporated or referred to by the Client, either in the order or during any negotiation or commercial transaction in progress established between Controllers.net and the Client.

Before carrying out any transaction, the client acknowledges knowing and declares accepting these conditions from the moment they click on the I Accept button.

The client acknowledges knowing, at the time of placing the order, the general conditions of sale and expressly declares to accept them without reservation. The placing of the order and its confirmation by the client materialize the full and complete acceptance of the general conditions of sale.

The distribution of the articles as well as the sales operations that we offer in Controlleresnet is carried out from our warehouses located in Avda. del Trabajo, s/n in Montilla, Córdoba. Spain.

2. Terms and conditions of the website

The use of the website is governed by the terms and conditions mentioned below, and by using this website you will be deemed to have accepted them.

3. Intellectual property and trademarks

The intellectual property rights over all the information contained in this website, graphic design, images and files are the property ofcontrollers.net.

The trademarks contained in this website are protected by trademark law, beingcontrollers.net the owner of the industrial property rights related to its products and services or, as the case may be, of its licensors, which the user of this website must respect.

The reproduction of part or all of the contents of this website in any way other than exclusively personal use is prohibited, and they may not be copied or shared with third parties. The permission to copy for personal use does not allow the incorporation of all or part of the material in any other web page, electronic retrieval system, publication or any other work (whether it is hard copy, electronic or of any other nature).

4. Disclaimers

The links contained in the Web page may lead the User to other Web sites managed by third parties. Controllers.net is not responsible for the content or the status of these sites. The link to these Web pages does not imply that Controllers.net approves them or their contents.

5. User registration

For the purchase of the Products through Controllers.net the client must be registered, for this he must follow the instructions indicated in the registration form. In this registration process, always and only accurate and true data must be provided.

Controllers.net will send confirmation of registration to the email account that the client has designated for this purpose. The email address and password are enabling elements to access and make purchases and are confidential, personal and non-transferable. The password may be modified by the Client.

The client will be responsible for the adequate custody and confidentiality of the password, not being able to assign its use to any third party, either temporarily or permanently, nor to allow its use by any third party in any case. The Client must immediately communicate to Controllers.net the access to the store that any third party other than the client could carry out using their password.

All purchases of products purchased through Controllers.net, prior identification and authentication, through the username and password that was provided, will be considered validly made by the Client, and will be binding. Consequently, the Client will be exclusively responsible for any purchases of products through Controllers.net by any third party that makes use of their username and password. The placing of orders from Controllers.net by a minor who falsifies the registration information, will be understood to be carried out under the supervision and authorization of their parents, guardians or legal representatives.

The use of Controllers.net and/or the contracting of any of the products, imply the acceptance as Client, without reservations of any kind, to each and every one of the General Conditions as well as, where appropriate, to the Particular Conditions that, in your case are applicable. If you decide not to accept these General Conditions, the Particular Conditions and/or, as the case may be, the New Conditions, you must refrain from accessing and/or using Controllers.net. The provision and use of Controllers.net by the Client will be understood, in any case, subject to strict compliance by the Client with the terms contained in these General Conditions and, where appropriate, in the Particular Conditions that result. of application.

The legal relationship derived from the registration as a Client in Controllers.net has an indefinite duration. Either party may terminate or suspend this contractual relationship unilaterally at any time and for no other reason than their will in that regard, without prejudice to the obligations arising from the formalization of orders prior to the termination of the relationship. The Client may unilaterally exercise the right of termination through the account cancellation process.

6. Out of Stock

At Controllers.net we only offer products in stock for sale, either in our own warehouse or in that of an entity, manufacturer or wholesaler that allows us to serve the product within the time described as the delivery period. However, the synchronization of the web with the stores is not instantaneous. In addition, in the period of time between when a customer registers an order until we receive and process the proof of payment, some product could be out of stock. Due to the above, there could be an isolated case in which we cannot serve an order due to lack of stock.

When it is not possible to serve a product due to lack of stock,Controllers.net will contact the customer to notify him, cancel the order and return his money immediately.

7. Prices, shipping costs and return conditions

Information available at the following link

The seller is exempt from any liability for damage to the products or delay in deliveries in the event that the Buyer had chosen another means of transport or another carrier other than that ofControllers.net. In such cases, the expenses caused by the shipment of the merchandise will be paid by the Buyer to the carrier chosen by him.

In the cases in which the products have been made available to the Client, he refuses to accept them in the place, form and date established in the order, all transport and insurance costs caused by the delivery will be borne by him. and return of the Products.

At the time of delivery, it is assumed that the Client knows and accepts the General Conditions described here.

8. Purchase process

Buying in our store is very simple, once you have chosen the product you want to buy, click on “add to cart”. You can continue shopping or finish your purchase, in which case you will have to click on “Confirm”. Then you just have to follow the rest of the steps of the purchase process:

Check your order
Check the data of the products you want to buy, quantity and price and shipping. The price and shipping costs are not final yet as until you register they will not be updated based on your location. To continue, click “Next”.

Log in (in case you haven’t already).
If you have signed in before starting the purchase process, you will not have to do this step. If not, identify yourself as a user of our store by entering your e-mail and password. If you have never registered in the online store, you can do so from here, completing the necessary information to complete the purchase.

Enter the data and shipping options
Here you can choose between sending your purchase to the same address with which you have registered or to a different one.

Select a transport

Select a transport from the list, keep in mind that some of them will depend on the payment method you want to choose.
Before continuing, do not forget to read and accept the general conditions of sale.

Choose your payment method
Here you can select the payment method that interests you the most.

Confirm your order
Check the total amount of your order before clicking on “I confirm my order”. You are about to finish your purchase!

Checkout
Depending on the selected payment method, it will be redirected.

You have successfully completed your purchase.

A message will appear on your screen indicating that the purchase process has been completed successfully. You will also receive an order confirmation at the email address with which you have registered.

9. Payment Methods

Information available at the following link Payment Methods

10. Damage during transport

Product damaged in transport.

In all our shipments the goods travel insured from our store. If at the time of receipt any deterioration and / or loss of the same is observed, it must be recorded in the delivery receipt of the agency. If the damage is observed later, you must communicate it within a maximum period of 24 hours accompanying, if possible, a photograph so that in turn we send it to the transport company. Otherwise, Controladores.net declines all responsibility.

Once the notification of deterioration is received, we will contact the transport agency to initiate the procedures for collecting and assessing the damage.

No returns of material are allowed without prior authorization by Controladores.net. Likewise, returns are not accepted postage due by unauthorized agencies.

11 Returns

Voluntary return of a product

If you are not satisfied with your purchase, you have a period of 7 days from the date of receipt to execute your right of return. If the Client does not make any notification to Controllers.net within said period, it will be definitively assumed that the Products are in all respects in accordance with the contract and free from any defect that is evident in a reasonable examination, and consequently, Customer will be deemed to have accepted the Products. In the event that the Client proves, to the reasonable satisfaction of Controllers.net, that the Products are not in accordance with the contract or that they are defective, the Client’s claim regarding such discrepancy or defects will be limited to the extent that Controllers .net may elect to replace the Products or refund the purchase price.

The transportation costs originated by the return will be borne by the customer.

To make a return, the product must be in perfect condition and in its original packaging. Once the return has been received and the status of the products checked, we will pay you the amount of the product within a maximum period of 30 days by Bank Transfer or card. In any case, only the amount of the returned product (s) will be paid, not the shipping costs, as it is a service already carried out outside of us.

Exceptions to the right of withdrawal. This right will not apply to the following items:

- Goods whose price is subject to fluctuations in financial market ratios that the seller can not control.
- Goods made according to consumer specifications or clearly personalized, or which, due to their nature, can not be returned or may deteriorate or expire quickly.
- Sound or video recordings, discs and computer programs that have been unsealed by the consumer, as well as computer files, supplied electronically, capable of being downloaded or reproduced with immediate effect for permanent use.
- Books and magazines

12. Incomplete deliveries

Claims referring to incomplete or erroneous deliveries of Products must be made within 7 days from the date of receipt of the order and the invoice number must be cited or a photocopy of the same must be cited.

Except as set forth above, in no circumstances will Controllers.net be liable to compensate Customer for damages or for non-delivery or delay in delivery of the Products or any of them for any reason, or for any loss consequential or otherwise. nature arising from non-delivery or late delivery.

13. Transfer of Risk and Ownership

The risk of loss or damage to the Products shall pass to the Customer at the time of delivery. Ownership of the Products shall not pass to the Customer until all sums due to Controllers.net by the Customer or any account have been paid, and until payment, the following provisions of this paragraph shall apply. Except when payment is made in full in cash, the entire price will not be treated as paid until any check or other payment instrument provided by the Customer has been honored upon presentation or otherwise paid in accordance with its terms. If the Client does not make timely payments of any sum owed to Controllers.net, then Controllers.net will be authorized to immediately recover all the Products sold by it to the Client, since the property will not have been transferred to the Client and the latter, by You hereby irrevocably authorize Controllers.net to take back your Products. The claim or recovery of the Products by Controllers.net does not relieve the Customer’s responsibility to pay the full price and accept delivery of the Products or the right of Controllers.net to claim the full price.

14 Guarantee

The general law for the defense of consumers and users establishes a minimum period of two years of guarantee, regardless of the guarantee offered by the manufacturer in the product file. The consumer can contact both the seller and the manufacturer of the product during this period. The consumer and user have the right to repair the product, to replace it, to lower the price or to terminate the contract.

The Client is bound by the terms and conditions specified in the manufacturers’ warranties of the products purchased through Controllers.net. The guarantee applies as long as the product is used under normal operating conditions determined by the manufacturers. Controllers.net is not obliged to indemnify the user or third parties for the consequences of the use of the product, whether direct or indirect damages, accidents suffered by people, damage to property outside the product, loss of profit or loss of profit, damages that come from data corruption or loss.

If the defect of a product comes to light during the first 6 months from the delivery of the good, it is presumed that the anomaly already existed when it was purchased and the consumer does not have to prove anything. However, when the lack of conformity manifests itself after 6 months and in doubtful cases, the manufacturer or the seller could require an independent expert report to process the guarantee. In obvious cases of malfunction or irregular operation in the warranty period, there is no problem at all.

Cases not covered by the warranty:

- Defects and damage caused by external events, accidents, mainly electrical accidents, wear and tear and use not in accordance with the manufacturer’s instructions.
- Products modified or repaired by the Customer or any other person not authorized by Controllers.net.
- Products that are the subject of a specific support contract.
- Incorrect software/hardware configuration by the Client.
- Incorrect software/hardware configuration or equipment failure caused by a component incorporated by the Customer or a third party.

These guarantee conditions do not affect the statutory rights of the consumer protected by their applicable national legislation.

In the event that the product sent is in perfect condition and the problem is one of configuration, it will be returned to the customer postage due, and the cost of collection and the labor used in checking or testing the supposedly damaged item may be invoiced.

15. Specific conditions for FMAS Automation brand products

Repair Conditions

Controllers.net provides a repair service in relation to the FMAS Automation Products and the corresponding charge when they are not under warranty, either due to the time that has elapsed since the purchase or for any other reason.

This service is subject to the availability of parts and the requirement that the product has not suffered excessive physical or electrical damage and is free from modifications other than those detailed in the literature supplied with the Product.

The prices for this service are outlined in the Table of Charges for Repair or programming and expansion of features, which will be provided at the Buyer’s request.

Products accepted for repair are subject to the following conditions:

1. The cost of the repair must be paid to Controllers.net no later than the date of delivery of the Product, repaired, by Controllers.net.
2. Any part of any replacement Product provided by Controllers.net under this service is supplied subject to the conditions of sale contained on the Controllers.net website in force on the date the repaired or replaced Product is shipped by Controllers.net except that any warranty claim made with respect to such Product must be made within 36 months from the date of the invoice in relation to the repair or in those other periods that FMAS AUTOMATIZACIÓN indicates at the time for the specified Products.

Programming conditions and feature expansion.

Controllers.net provides a programming and feature expansion service, in relation to FMAS Automation products and with the corresponding charge.

Such Products will be subject to the following conditions:

1. The Product shall be free from obvious physical or electrical damage and free from modifications other than those detailed in the literature supplied with the Product.
2. The cost of programming or expansion of features must be paid to Controllers.net no later than the date of delivery of the Product by Controllers.net.
3. The objective term of replacement regarding the Products accepted by Controllers.net for its programming or expansion of characteristics is 15 working days from its reception by the Service Center and until its shipment, but Controllers.net will not incur any responsibility if you do not meet that goal.

16. Export Business

These conditions do not apply to export transactions, for which there are separate conditions of sale. However, in the event that the Products supplied are ultimately exported by the Customer, the Customer will be solely responsible for obtaining any license and for complying with any export regulations in force in Spain and in the country to which they are exported. that the merchandise is destined for, not assuming Cuentadores.net any responsibility in the case of re-export by the Client of our products to third parties in breach of the applicable law on export.